MEA SW Services Operations Lead - IBM - Morocco, IN

The successful candidate has extensive experience in Services Sales and Delivery in addition to experience in Operations/Processes/finance. The candidate needs to provide end to end leadership and understand impact of a change in one area to the overall business.

Typical activities:

• Lead the members of the MEA Operations team, by anticipating and removing obstacles to enable their performance and keeping them informed on the business strategy


• Support SW Services Sales and provide guidance and leadership, and optimize processes and execution for the release of our proposals to customers.


• Team with counterparts (Sales, Operations, Finance, Customer Fulfillment, QA, Legal, etc.) for getting proper support for SWG Services within these communities.


• Monitor SWG Services main KPI’s (Forecast, Signings, P&L, Utilization, Headcount) on a monthly basis and ensure that the data provided to MEA SWG Services executive and WW is accurate


• Work together with the WW Operations team to continue to drive consistency between the geographies


• Provide support for seamless integration of new acquisitions


• Drive initiatives to ensure a strong and sustainable business controls posture


• Support invoicing and contractual issues.

Required Technical and Professional Expertise Extensive experience in Services Sales and Delivery in addition to experience in Operations/Processes/finance

Preferred Technical and Professional Experience Provide end to end leadership

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Travel Required Up to 50% or 3 days a week (home on weekends – based on project requirements)

Is Extensive Time Away From Home Required? No

Posting Country Algeria

Egypt

India

Morocco

Qatar

Saudi Arabia

Singapore

South Africa

Tunisia

Turkey

UAE

United Kingdom

USA

Bahrain

State / Province DUBAI

City / Township / Village DUBAI

EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements Fluent in English

Primary job category Other

Group ID (R) IBM Systems

Growth Play None