Assistant Manager

Role Purpose :
The Assistant Manager 2  is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.

Key Responsibilities :
– Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
– Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
– Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
– Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
– Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed
– Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Qualifications :
Bachelor’s Degree
Proficiency in MS Office
Fluency in English
Strong product knowledge